Sinar Saredah Est. 1987
Effective July 2026

Terms and Services

These terms set out how customers, visitors, households, commercial clients, and institutions may use the Sinar Saredah website and cleaning services.
Introduction
Section 1
These Terms and Services apply when you use this website, contact Sinar Saredah, request a quotation, submit an enquiry, or use our laundry, dry cleaning, commercial cleaning, specialist cleaning, pickup, delivery, or related services.
By using the website or arranging a service with us, you agree to use the website and our services lawfully, honestly, and in accordance with these terms. If you do not agree, please do not use the website or submit a service request.
We may update these terms from time to time by publishing a revised version on this page. Your continued use of the website or our services after an update means you accept the revised terms.
Access and Use of the Website
Section 2
You may use this website to learn about our services, review pricing and locations, contact our team, read insights, and submit enquiries. You must not use the website in a way that is unlawful, fraudulent, misleading, harmful, or disruptive.
  • Do not copy, reproduce, sell, scrape, mirror, modify, or misuse website content without written permission.
  • Do not attempt to access website systems, data, forms, accounts, servers, or networks without permission.
  • Do not overload, scan, attack, interfere with, or introduce viruses, malicious code, spam, or automated abuse to the website.
  • Do not use our website, brand, content, images, prices, or service descriptions in a way that damages our reputation or misleads customers.
Service Information and Quotations
Section 3
Information on the website is provided for general guidance. We make reasonable efforts to keep service descriptions, prices, opening hours, locations, images, and contact information accurate, but they may change without notice.
A quotation, invoice, customer message, service agreement, or written confirmation may contain additional terms for a specific service, project, volume, pickup route, or commercial arrangement.
  • Prices may vary by item type, fabric, size, quantity, stain level, treatment required, urgency, pickup or delivery requirements, and operating capacity.
  • Website pricing may not include every possible item, surcharge, commercial arrangement, express request, special care request, or tax treatment.
  • We may decline, postpone, re-quote, or request more information for items or sites that require special handling.
Customer Responsibilities
Section 4
Customers are responsible for giving accurate service information before work begins. This includes item counts, fabric type, stains, existing damage, delicate details, service deadline, pickup or delivery address, access instructions, and any special care concerns.
  • Separate dry cleaning, delicate items, stained items, heavily soiled items, and items with special instructions before handover.
  • Remove personal belongings, money, jewellery, keys, documents, electronics, and other valuables from pockets, bags, bedding, curtains, and laundry before service.
  • Declare existing damage, weak seams, loose buttons, colour bleeding, shrinkage risk, peeling prints, fragile trims, leather, beads, lace, sequins, or aged fabric before service.
  • Provide correct contact details and be reachable if our team needs approval, clarification, payment, access, or delivery confirmation.
Fabric Care and Service Limitations
Section 5
Sinar Saredah will take reasonable care when handling items. However, cleaning cannot guarantee full removal of every stain, odour, mould mark, colour transfer, oil mark, dye bleed, yellowing, oxidation, wear, shrinkage, texture change, or age-related fabric weakness.
Some risks only become visible during or after cleaning because dirt, finishing agents, storage marks, sunlight damage, previous treatments, or fabric age may hide the actual condition of the item.
  • Wash, dry and fold service does not include ironing or specialist stain treatment unless agreed separately.
  • Dry cleaning and specialist cleaning may improve stains but may not remove all marks completely.
  • Items without care labels, with incorrect labels, or with fragile construction may be accepted only at the customer's risk.
  • We may recommend a different process, refuse an item, or ask for written approval before proceeding with higher-risk cleaning.
Collection, Delivery and Turnaround
Section 6
Collection, delivery, and turnaround times are estimates unless we confirm a specific written commitment. Timing may be affected by item condition, volume, weather, transport, staff availability, public holidays, payment status, and operational capacity.
  • Customers must provide accurate addresses, access notes, contact numbers, and handover instructions.
  • If an item is left unattended before pickup or after delivery, the customer accepts responsibility for loss, theft, weather exposure, or damage outside our possession.
  • If delivery cannot be completed because the customer is unavailable or the address is incorrect, additional delivery or storage charges may apply.
  • Commercial customers should maintain sufficient stock or backup linen when operating around events, peak seasons, or urgent turnovers.
Payment, Outstanding Amounts and Uncollected Items
Section 7
Payment terms may be stated in a quotation, invoice, order message, or commercial agreement. We may require payment before processing, before delivery, or before releasing items.
We may hold items until outstanding amounts are paid. Uncollected items may be subject to storage handling after reasonable contact attempts.
  • Customers are responsible for checking invoices and raising questions promptly.
  • Commercial accounts must pay according to the agreed credit terms.
  • Late payments may delay future services, delivery, or release of items.
Website Content and Intellectual Property
Section 8
All website content, including text, design, images, logos, service descriptions, pricing layout, downloads, videos, icons, and page structure, belongs to Sinar Saredah or is used with permission.
You may make a temporary copy for viewing the website. You must not otherwise reproduce, publish, distribute, modify, sell, or use website content for commercial purposes without our written consent.
Third-party Links and Services
Section 9
The website may include links, maps, embedded media, social platforms, messaging services, payment references, or third-party tools. We are not responsible for third-party websites, policies, availability, accuracy, or security.
Using Google Maps, Telegram, WhatsApp, social media, or other third-party services may be subject to their own terms and privacy policies.
Security and Website Availability
Section 10
We do not guarantee that the website will always be available, error-free, secure, uninterrupted, or free from harmful code. You should take your own precautions when using the internet and electronic devices.
If you notice misuse of the website, inaccurate information, broken pages, suspicious messages, or difficulty accessing the website, please contact us.
Complaints, Reclean Requests and Returns
Section 11
If you are unhappy with a completed service, contact us as soon as possible and before wearing, using, washing, altering, or disposing of the item. We may request photos, order details, item inspection, or return of the item for review.
Our Returns Policy explains how reclean requests, service concerns, and refund requests are handled.
Privacy
Section 12
Your use of this website and our services may involve personal information such as your name, phone number, email, address, order notes, service preferences, and enquiry messages.
Please review our Privacy Policy for more information about how Sinar Saredah collects, uses, stores, and shares personal information.
Liability
Section 13
To the maximum extent permitted by law, Sinar Saredah is not responsible for indirect, incidental, special, consequential, or business losses arising from use of the website, reliance on website information, delayed services, unavailable services, or circumstances outside our reasonable control.
Nothing in these terms excludes liability that cannot be excluded under applicable Malaysian law.
  • Customers agree to indemnify Sinar Saredah against losses arising from false information, unlawful website use, unpaid charges, unsafe site access, or breach of these terms.
  • Any claim relating to an item or service must be supported with order details, item details, and reasonable evidence.
Governing Law
Section 14
These terms are governed by the laws of Malaysia, and where relevant, the laws and courts applicable in Sarawak. If any part of these terms is found invalid or unenforceable, the remaining terms continue to apply.
Clients & Partners
Serving hotels, institutions, commercial operators, and homes across Sarawak.
The Waterfront Hotel Kuching
Sarawak Energy Berhad
Shell Miri Berhad
X-FAB Sarawak
Yayasan Sarawak
The Wharf Hotel Miri
Imperial Hotel Miri
Ajang Hotel Miri
Stirling Suites Miri
Emart Hotel Kuching
Hock Lee Hotel Kuching
Roxy Hotel Kuching
Jinhold Hotel Miri
Kuching Park Hotel
The Waterfront Hotel Kuching
Sarawak Energy Berhad
Shell Miri Berhad
X-FAB Sarawak
Yayasan Sarawak
The Wharf Hotel Miri
Imperial Hotel Miri
Ajang Hotel Miri
Stirling Suites Miri
Emart Hotel Kuching
Hock Lee Hotel Kuching
Roxy Hotel Kuching
Jinhold Hotel Miri
Kuching Park Hotel
Find us here
Visit our official Sarawak outlets for laundry, dry cleaning, and specialist cleaning support.
Store Locator
Sinar Saredah Kuching
Kuching
Ground Floor Lot 1905, Block 10, Jalan Tun Ahmad Zaidi Adruce, 93150 Kuching, Sarawak
Sinar Saredah Miri
Miri
GF, Lot 1344, Block 9, Miri Concession Land District, 98000 Miri, Sarawak