This policy explains how Sinar Saredah handles customer, website, and service information with practical care and clear business purpose.This Privacy Policy explains how Sinar Saredah collects, uses, stores, and shares personal information when you visit our website, submit an enquiry, request a quotation, arrange cleaning services, contact our team, or interact with our online pages.We aim to collect only the information needed to respond to customers, provide laundry and cleaning services, coordinate orders, improve our website, maintain records, and run our business responsibly.This policy applies to our website, contact forms, enquiry forms, service request forms, Telegram or WhatsApp links, email communication, phone enquiries, social media messages, customer support, and laundry, dry cleaning, commercial cleaning, and specialist cleaning services arranged with Sinar Saredah.The information we collect depends on how you interact with us. You may provide information directly, and some information may be collected automatically when you use the website.We use personal information to provide and improve our services, communicate with customers, manage orders, and maintain safe and lawful business operations.Our website may use cookies, analytics, tags, browser storage, maps, embedded media, or similar technologies to operate the website, remember basic preferences, understand page performance, and improve the customer experience.You can adjust cookie or browser settings on your device. Some website features may not work properly if cookies or scripts are blocked.We may use trusted third-party services to help operate the website and business. These may include hosting providers, Google Sheets or Drive, Google Maps, analytics tools, email providers, form tools, messaging platforms, social media platforms, payment or accounting tools, and delivery or operational tools.These third parties may process information according to their own terms and privacy policies. We aim to share only the information reasonably needed for the relevant service.We do not sell personal information. We may share information only where needed to provide services, operate the business, comply with law, or protect legitimate interests.We keep personal information for as long as reasonably needed for the purpose collected, including service delivery, customer support, accounting, tax, legal, operational, warranty, dispute, and business record purposes.When information is no longer needed, we may delete, anonymise, archive, or securely restrict access to it, subject to technical and legal requirements.We use reasonable administrative, technical, and operational safeguards to protect personal information. However, no website, email, messaging platform, or internet transmission is completely secure.Please avoid sending sensitive personal information, payment details, passwords, identity documents, or confidential files through unsecured channels unless we specifically request them and provide a suitable method.You may contact us to request access, correction, update, deletion, restriction, or clarification of personal information that we hold about you, subject to identity verification and applicable legal limits.You may also ask us to stop sending non-essential marketing communication. Service, billing, legal, and operational messages may still be sent where needed.Our website and services are intended for adults, households, businesses, and organisations. If a child or young person contacts us, we may request involvement from a parent, guardian, school, or responsible adult before proceeding.Some website, storage, analytics, communication, or hosting providers may process data outside Malaysia. Where this happens, we rely on the service provider's safeguards and only use the provider for business purposes connected to our website or services.We may update this Privacy Policy when our services, website, tools, legal obligations, or business practices change. The updated version will be published on this page with the effective date shown above.For privacy questions, access requests, correction requests, or complaints, contact Sinar Saredah through our Contact Us page or email sinarsaredahkch@gmail.com.Serving hotels, institutions, commercial operators, and homes across Sarawak.
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