Returns Policy

We want customers to feel confident when trying Sinar Saredah for the first time. If your first completed service is not right for you, contact us within 7 days of collection or delivery so we can review the order.

A review does not automatically mean a refund. In most cases, the fair first step is inspection, clarification, recleaning, pressing, repair discussion, or another practical service solution.

If a cleaned item needs reasonable follow-up, we may offer a reclean or another service remedy after inspection. Reclean decisions depend on fabric condition, original service type, care label, stain type, time passed, and whether the item has been used again.

Refunds are considered case by case after we review the service record, item condition, customer instructions, evidence provided, and any remedy already offered.

A refund may be refused where the service was completed as requested, the issue relates to a declared or inherent fabric risk, the item was used after delivery, the item was handled by another party, or the request was made outside the review period.

Some items carry cleaning risks before service begins. These include aged fabrics, weak seams, loose trims, beads, lace, sequins, leather, vinyl, printed surfaces, peeling coatings, sun-damaged curtains, dye-transfer stains, mould, oxidised yellowing, and items without reliable care labels.

Where a risk is known or becomes visible during handling, we may ask for customer approval, recommend a different service, stop work, or return the item without completing the requested process.

If you remain unhappy after our first review, ask for the matter to be escalated to management. We may request item inspection, branch records, photos, staff notes, payment records, and written details from the customer.

Any claim must be reasonable, supported by evidence, and connected to the specific order. Our Terms and Services and Customer Terms and Conditions also apply.

For returns, reclean, refund, or service quality concerns, contact Sinar Saredah through our Contact Us page or email sinarsaredahkch@gmail.com.